Frequently Asked Questions (FAQ)

What is online psychological counseling?

Online psychological counseling is a professional psychological service conducted via video conferencing, in a safe, confidential, and structured setting. Its purpose is to provide emotional support, clarify difficult situations, develop coping strategies, and prevent emotional imbalances.

Online counseling follows the same ethical and professional standards as counseling conducted in a physical office.

Is online psychological counseling effective?

Yes. Scientific research shows that psychological interventions delivered online can be just as effective as face-to-face interventions for many emotional difficulties, such as anxiety, stress, burnout, or adaptation difficulties, when provided by a qualified specialist in a structured setting.

What is the difference between psychological counseling and psychotherapy?

Psychological counseling is oriented toward:

  • emotional support
  • clarification
  • personal development
  • prevention
  • adaptation to difficult life situations

Psychotherapy involves a different framework, regulated separately, and may include clinical diagnosis and longer-term treatment.

👉 The services offered on this website fall under psychological counseling and clinical psychology, not medical psychotherapy.

Can I receive a psychiatric diagnosis or medication treatment?

No.

Psychological counseling:

  • does not include medical diagnosis
  • does not involve prescribing medication

If, following counseling or psychological assessment, there is a suspicion that a medical or psychiatric consultation is necessary, I can recommend consulting a general practitioner or psychiatrist, without establishing a diagnosis or treatment.

What is psychological assessment and when is it recommended?

Psychological assessment is a process of clarification and orientation, useful when there are:

  • symptoms of anxiety
  • depressive states
  • chronic stress or burnout
  • adaptation difficulties
  • decision-making or professional confusion

The assessment:

  • does NOT establish a clinical diagnosis
  • does NOT replace medical evaluation
  • provides psychological feedback and personalized recommendations
  • adaptation difficulties
  • decision-making or professional confusion

Within the assessment, I use standardized and scientifically validated instruments (PAX Online, Depreter, Psihoprofil), in accordance with my professional training.

How does the first session take place?

The first session is one of clarification and orientation. During it:

  • we discuss the reason why you requested counseling
  • we analyze the personal, family, and professional context
  • we set the goals of counseling
  • we assess whether this type of support is suitable for you

There is no need to come “prepared” or to know exactly what to say.

How many sessions are needed?

The number of sessions varies from person to person and depends on:

  • the nature of the difficulties
  • the complexity of the situation
  • the established goals
  • the level of personal involvement

Some situations can be addressed in a few sessions, while others require a longer process.

Is counseling confidential?

Yes.

All information discussed during sessions is strictly confidential:

  • Sessions are not audio or video recorded.
  • Data is protected in accordance with European legislation (GDPR).
  • Confidentiality may only be limited in situations provided by law (e.g., serious risk to the person’s life or safety).

Which platform is used for online sessions?

Sessions are conducted via WhatsApp, an application that uses end-to-end encryption, ensuring communication security.

What do I need for online psychological counseling?

You need:

  • a stable internet connection
  • a phone, tablet, or laptop with a video camera
  • the WhatsApp application installed
  • a private and quiet space

It is recommended to use headphones for additional privacy.

Can I benefit from counseling if I live in another country?

Yes.

Online psychological counseling is intended especially for Romanians in Germany and the diaspora, but it can be accessed from any country, as long as the technical conditions are met.

Do you also work with couples?

Yes.

Counseling can take place:

  • individually
  • or as a couple, depending on the situation

Couple sessions are oriented toward communication, clarification, and relational balance.

Do you work with children?

Online counseling is intended for adults.

Children under 14 do not benefit from online counseling.

👉 Parents can benefit from parental counseling, including regarding children’s adaptation to school in Germany.

What is counseling before MPU?

It is a service of psychological support, clarification, and responsibility, intended for individuals preparing for the MPU procedure, but:

  • it is NOT an MPU evaluation
  • it is NOT an official service
  • it does NOT guarantee an outcome

Upon request, I can issue a descriptive confirmation of participation.

What happens if a technical issue occurs?

If connection issues arise:

  • we attempt to reconnect
  • if the situation persists, the session can be rescheduled by mutual agreement

How is scheduling done?

Scheduling is done via:

  • phone
  • WhatsApp message

The appointment is confirmed after the date is set and advance payment is completed.

How can I cancel a session?

In accordance with the conditions.

  • Cancellations made at least 24 hours in advance can be rescheduled.
  • Late cancellations or no-shows result in the loss of the paid session.

Is counseling right for me?

It doesn’t have to be “very serious” to ask for help.

Psychological counseling is a space for support, clarification, and responsibility.

👉 If you have doubts, a first session can help you clarify this.

A first step can make a difference: Schedule an online session...