How online psychological counseling works

Online psychological counseling is a professional psychological service that involves meetings between the client and the psychologist via a video conferencing platform, in a safe, confidential, and structured setting.

This type of counseling meets the needs of individuals who have a busy schedule, live abroad, or cannot physically attend a psychological practice, offering access to psychological support from the comfort of their own home.

How online counseling sessions are conducted.

  • Sessions take place online, via video conferencing using the WhatsApp application.
  • The duration of one session is 60 minutes.
  • The session structure is similar to that of an in-person psychological practice.
  • Counseling takes place in a professional setting, respecting the same standards of quality, ethics, and confidentiality.

You can attend the session from home, from the office, or from any other place where you feel safe and have privacy.

Platform used – WhatsApp

Sessions are conducted via the WhatsApp application, available free of charge for Android and iOS.

WhatsApp uses end-to-end encryption technologies, which means that transmitted information is protected and cannot be accessed by third parties.

This platform is chosen for: easy accessibility; technical stability; a high level of data security.

Confidentiality and safety

  • Sessions are not audio or video recorded.
  • All information discussed remains strictly confidential.
  • Personal data is protected in accordance with European legislation (GDPR).

To maintain confidentiality, it is important that sessions take place in a private space, without other people present.

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What happens in the first session

The first session serves a purpose of clarification and orientation. During this session:

  • we discuss the reason why you requested counseling
  • we clarify the personal, family, and professional context
  • we set the goals of counseling
  • we assess whether this type of support is suitable for you

There is no need to come “prepared” or to know exactly what to say. The pace is adapted to your needs.

What online psychological counseling is NOT

For clarity and transparency, online psychological counseling:

  • does not represent psychotherapy with Approbation in Germany
  • does not involve medical diagnosis
  • does not include prescribing medication
  • does not replace medical evaluation or treatment

In situations where necessary, I may recommend consulting a general practitioner or a specialist.

What to do if a technical issue occurs

In case technical difficulties arise (unstable internet connection, connection interruption):

  • we try to reconnect immediately
  • if the issue persists, the session can be rescheduled by mutual agreement

It is recommended to check your internet connection and the functionality of the application before the session.

Why choose online psychological counseling

Online counseling:

  • eliminates travel time
  • offers flexibility
  • allows continuity of the psychological process even if you move to another country
  • creates a familiar space that can facilitate emotional openness

For many people, this format is just as effective and sometimes even more comfortable than face-to-face meetings.

A first step matters

If you feel you need support, clarity, or balance, online psychological counseling can be an important first step.

👉 You can schedule an online psychological counseling session, regardless of the country you are in.

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